how can I return/exchange an item?

Email us at customer@raniandco.co.uk & we'll help you out.

does your jewellery have a warranty?

Yes, we offer a 1 year warranty.

is your jewellery waterproof? 

It is recommended to keep all jewellery, including 'waterproof' jewellery, away from liquids & perfume.
'Waterproof' jewellery is typically made from stainless steel & goes through a specific process called 'PVD coating'. This makes the jewellery more durable when in contact with water, however, it does not mean that the gold plating will not fade or tarnish over time, it just takes longer to fade/tarnish.
The only type of jewellery that is truly waterproof is pure gold which is expensive, however, gold-plated jewellery is an affordable alternative & as we use thick gold-plating, it means that our jewellery will last years.
Only the jewellery in our Water Resistant Collection is more durable in water. However, we still recommend keeping this jewellery away from liquids, lotions & perfumes.
For the rest of our jewellery, we recommend storing it away from liquids as contact with water/perfume etc can damage the gold-plating.

What kind of gold-plating do you use?

We use 1 to 2.5 microns of 14k or 18k gold-plating for our jewellery.
Microns mean how thick the gold-plating is. 1 micron & above is considered good & will last for at least 1 to 3+ years (if the jewellery is stored correctly in a cool dry place & kept away from liquids).

do you ship internationally?

Yes, head to our shipping page to see the shipping costs to your country.

how is my order gift wrapped?

We offer free gift wrapping with every order, which includes our white jewellery box with our logo in gold foil, this is wrapped in tissue paper & sealed with a branded gold foil sticker. We also add our leaflet. Your order will arrive in a large letter white postal box.

 is your packaging recyclable?

Yes. Our packing includes a cardboard mailing box, tissue paper, a paper leaflet & a paper sticker, all of which can be recycled. Our jewellery boxes are also made of cardboard, however they do come with a foam insert so we recommend keeping the box to store your jewellery in