FAQs

Email us at customer@raniandco.co.uk & we'll help you out. 

Remember to add your order number for order queries. We will get back to you within 48 hours.

(We kindly ask you to email us for any order queries rather than messaging us on social media)

Please note we do not respond to emails on the weekend. Our working hours are Monday to Friday, 9am to 5pm.

Yes, we offer a 1 year warranty.

It is recommended to keep all jewellery, including 'waterproof' jewellery, away from liquids & perfume, as liquids damage gold plating.

'Waterproof' jewellery is typically made from stainless steel & goes through a specific process called 'PVD coating'. This makes the jewellery more durable when in contact with water, however, it does not mean that the gold plating will not fade or tarnish over time, it just takes longer to fade/tarnish.

The only type of jewellery that is truly waterproof is pure gold which is expensive, however, gold-plated jewellery is an affordable alternative & as we use thick gold-plating, it means that our jewellery will last years.

Only the jewellery in our Water Resistant Collection is more durable in water. However, we still recommend keeping this jewellery away from liquids, lotions & perfumes.

For the rest of our jewellery, we recommend storing it away from liquids as contact with water/perfume etc can damage the gold-plating.

We use 1 to 2 microns of 18k gold-plating for our jewellery, which is 4x times the industry standard.

Microns mean how thick the gold-plating is. 1 micron & above is considered good & will last for at least 1 to 3+ years (if the jewellery is stored correctly in a cool dry place & kept away from liquids).

Yes, head to our shipping page to see the shipping costs to your country.

We offer free gift wrapping with every order, which includes our jewellery boxes, suede pouches, branded tissue paper sealed with our branded gold sticker, packed in a recyclable mailing box. Your order will arrive in a large letter postal box.

You can also add a gift bag for here.